Users & Staff

Keep your staff happy and your productivity high

Users & Staff
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4.9
600+ Reviews from Google, Facebook and Checkatrade

Micro Pro offer class leading user support to businesses in London and the surrounding areas. Our dedicated team of experts ensure your staff are able to work with minimal disruption caused by the issues that inevitably affect computers, printers, and other devices. We can support a wide variety of software applications and hardware, such as Microsoft Office, email, phone systems, and mobile devices. We perform much of our support remotely, but if an issue requires on-site support, our engineers are prepared to travel at a moment’s notice. SLAs are available, each one tailored to our client’s individual requirements.

  • On-site and remote support
  • Fully qualified expert engineers
  • Keeping your users productive
  • SLAs offered
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4.9
600+ Reviews from Google, Facebook and Checkatrade

Workstation Management & Support

There are any number of issues that can affect a computer workstation. Hard drives can fail, the system can run out of memory, screens can break… The list goes on. Users can experience difficulty caused by software bugs, intuitive user interface, or simply a lack of knowledge. Peripheral devices such as printers can be notoriously unreliable due to their mechanical nature. All of these issues cause users frustration, interrupt workflow, and reduce productivity. Fortunately, Micro Pro’s friendly engineers are on-hand to resolve all of these problems quickly and efficiently, allowing users to return to their tasks and contribute to the smooth running of your business.

  • Fault fixing
  • Hardware upgrades
  • User support

User Configuration

An important part of user support is the management of user accounts. New staff need to get up and running as quickly as possible to keep productivity up. If a user has a problem accessing an account due to a software error or invalid login credentials, they need a fast and reliable support contact to resolve the issue. If a staff member leaves the company, it is critical that their user accounts are disabled or removed promptly. Doing so helps to ensure data security and thus maintain compliance with regulations such as GDPR. All of these administration tasks take time and resources. Why not let Micro Pro take up the strain so you can focus on your core business.

  • Quickly add new users
  • Assist with login issues
  • Remove staff who leave to ensure data security